When you or your employees are unable to work, you lose money. We understand the importance of reliable technology. Our Remote Support is optimal for organizations that may not have enough desktop/laptop-related problems to justify the cost of a full-time technician, but too many for a busy LAN or system administrator to handle. Remote assistance is a viable cost-effective solution.

Our Help Desk and Proactive Computer Management Services can make life much simpler for you and your business.

What is the cost of down time, attrition and lost revenue due to employees whose computers are not working? Our support plans will pay for themselves.

Our remote assistance technology works on computers behind most corporate firewall's and COMPLETELY secure. There is no need to reconfigure. As long as the firewall allows outgoing connections from the computers on your network, it will connect to our technician's computer.

End-users having computer trouble might contact us directly or ticket information could be routed to us through your support contact. We would then contact the end-user and start a remote support session.

For projects, computers could be worked on in groups after your business hours for installing patches, updating software, configuration changes, ad ware/spy ware removal, optimizations, tune-ups, etc. Each of our technicians has the ability to work on multiple remote computers at the same time.

Please contact us, as there are many considerations to discuss in order to make your support experience as efficient as possible.

Helpdesk Services

When computers are down, so are your profits. Reactive Care is a break fix agreement. Your computer breaks, we fix it. The majority of the things that can go wrong with it are software issues, which can be fixed remotely. Hard drive failure, video cards, ram, power supplies can not be fixed remotely. We will provide discounted on-site and pickup - delivery rates for our Reactive Care clients within our service area.

Our Specialties: